2019 Conference Program
Speaker Sponsor Function
Registration Open – Tea Coffee
When a Policy does not respond - real life examples in the shifting insurance market
Sponsored by Sparke Helmore Lawyers
0.75 CPD Points | 0.75 CIP Points
Colin will deliver an engaging and sometimes humorous discussion of real life examples where policies do not respond to a claim and a declinature follows. Colin will discuss recent cases from around the country that have looked at situations where a claim has been declined and specifically where this has been defensible or not. Colin will discuss the reasons why the decisions fall one way or another, and what you need to consider when either deciding to decline a claim or having a claim declined.
Colin Davidson
Darwin Managing Partner
Colin is an experienced insurance lawyer who was recently appointed as the Local Managing Partner for Sparke Helmore’s Darwin office. He has more than 24 years’ experience advising on most areas of insurance litigation, including public liability, professional indemnity, property loss, fraud, statutory lines, local and state government.
Improve workforce health and optimize human and employee potential
Sponsored by Konekt Workcare
0.75 CPD Points | 0.75 CIP Points
This presentation will explore the current state of wellness in the workforce globally, and delve in to the future of work. It will provide insights as to why wellness will matter more in the future, and also present a new vision for wellness at work and how organisations can move to improve workforce health and optimise human and employee potential. The “Information Age” we currently live in will be succeeded by a “Wisdom” or “Human” Age, where qualities not replicable by machines will be in demand; and these qualities demand the highest level of mental and physical wellness.
Curtis Guglielmana
Curtis is the Area Manager of Konekt Workcare in the Northern Territory and Western Australia, and has worked as a Physiotherapist in the vocational rehabilitation space for the past 8 years, providing injury management and prevention services across a range compensable environments including workers compensation, income protection and defence rehabilitation.
10 min break
Genetics and risk profiling in insurance - what and why
Sponsored by Finlaysons Lawyers
0.75 CPD Points | 0.75 CIP Points
Advances in medicine have meant that the health industry continues to capture more data relative to each individual patient. This occurs in the realm of screening, prevention and treatment. Genetic testing now plays an important role in clinical medicine. It assists in identifying risk on a per patient basis.
Historically insurers assessed risk actuarially across a broad spectrum of factors. Information from genetic testing enable insurers to tailor their risk assessment on a far more indvidualised basis. What are the legal issues that surround the capture and use of this type of information? To what extent do insureds have to disclose information of this nature? How far will it go?
These issues will be explored and discussed in this presentation.
Ralph Bonig
Special Counsel, Finlaysons
Ralph has an extensive background in the provision of advice and advocacy in a range of insurance related areas. His client base is diverse and in addition to insurers it includes large corporations, professionals and government instrumentalities. Ralph has acted in complex multi-party professional indemnity claims as well as public liability and catastrophic personal injury claims and medical malpractice claims. He is a past a President of the Law Society of SA as well as a former director of the Law Council of Australia. He continues to sit on a number of committees dealing with national issues, including indigenous issues, professional indemnity, proportionate liability and the NDIS.
A different strategy to litigation in the Work Health Court and will the payments stop at 260 weeks?
Sponsored by HWL Ebsworth Lawyers
0.75 CPD Points | 0.75 CIP Points
Reinis and Shane will challenge the culture/psychology that Notices of Decision are issued to settle a claim for compensation, discuss the use of the 104 Week Rule, and give their views about the 260 week cap and what workers will do to stay on the system.
Reinis Dancis
With 15 years of experience in workers’s compensation in WA, SA and the NT, Reinis provides both strategic advice and representation in proceedings before the Work Health Court and training and advice to clients on the implementation and application of legislative change in the Northern Territory.
Shane Thurnwald
Shane’s areas of practice are workers’ compensation, work health and safety and allied employment issues.
Shane has been listed in Doyle’s Guide as a leading Return To Work and Workers’ Compensation Lawyer (Defendant).
Morning Tea
The Future is Yesterday… * … Flying car not included *
Sponsored by Crawford & Company
0.75 CPD Points | 0.75 CIP Points
Adapting to a change landscape begins with accepting that there is, and always has been, change. The Digital Transformation” of tomorrow can seem overwhelming until we realise that it is already happening.
Like tools in a toolbox, adapting and utilising the right technology can allow us to more effectively meet the needs of our customers and better fulfil their needs.
In this seminar, we will discuss past, present, and future technological advances and strategies in dealing with change.
Chris Bennet
State Manager - WA, Crawford & Company
Chris commenced his loss adjusting career in 1991 in Houston, Texas and has been with Crawford & Company since 1997. His extensive Loss Adjusting experience throughout the United States and Australia has lead to Chris joining Crawford & Company Australia in 2015, leading to his current appointment as State Manager for Crawford & Company in Perth, WA. Chris has also held management positions in EMS and is an internationally recognised lecturer on both Medical and Insurance subjects. Chris’s experience in both fields has allowed him to experience a number of technological advancements and developments first hand as well as their effects on businesses, employees and customer.
Toto, I've a feeling we're not in Kansas anymore: From the rise in class actions to the fall-out from Royal Commissions - the impact of litigation trends on insurance claims
Sponsored by Sparke Helmore Lawyers
0.75 CPD Points | 0.75 CIP Points
The litigation landscape in Australia is changing. Tort reform over the last decade targeted routine crash and bash, slip and fall and workers compensation claims. The insurance industry adapted to those reforms. But we are now seeing a new wave of potentially high impact trends, which are not only challenging the way the industry has traditionally managed claims, but which are also dictating the types of claims being made.
This session will look at the trends shaping the nature of insurance claims.
Laura Rush
Special Council, Sparke Helmore Lawyers
Laura advises clients on a broad range of liability matters, particularly those involving complex liability and quantum issues, intentional torts, property damage, product liability and statutory classes of insurance. She has appeared in the Local, District and Supreme Courts of NSW and is an experienced practitioner who is commercially minded and always strives to achieve the best results for her clients.
10 min break
Utmost Good Faith
Sponsored by LMI Group
0.75 CPD Points | 0.75 CIP Points
Insurance is a contract governed by the principle of Utmost Good Faith. In this session, we will discover the history and birth of this principle, its application today through to our duty of disclosure and remedies available when a breach occurs.
Steven Manning
Chief Executive Officer – LMI Group
Steven commenced his insurance career in 2002 as a claim’s preparer specialising in material damage claims. Steven shifted his responsibilities after a few years to LMI Group’s eServices. More recently, Steven was appointed as CEO of LMI Group in 2019.
Anxiety - A Multidisciplinary Approach
Sponsored by Medilaw Group
0.75 CPD Points | 0.75 CIP Points
In any one year, 14% of Australians will be impacted by an anxiety disorder
Hear from our experienced panel:
– What is anxiety – diagnosis, causation/aggravation, treatment options
– Strategies for managing anxiety in the workplace
– The role of exercise , alongside psychological intervention.
This session includes presentations from each of our panel members, and a facilitated panel discussion, with a focus on a multi-disciplinary approach.
Kylie Gould
National Account & Marketing Manager, Medilaw Group
Kylie is a Senior Leader in Personal Injury, with over 20 years’ experience. She is the National Account and Marketing Manager for Medilaw Group and has previously held senior roles within mlcoa, Australian Unity, Worksafe Victoria (as the originating Director for Service Improvement for the scheme) and TAC.
Dr Aleksandar Janca
Dr Aleksandar Janca is the Winthrop Professor of Psychiatry at the University of Western Australia in Perth. He also works as a Consultant Psychiatrist at Osborne Park Hospital and is Director of the WHO Collaborating Centre in Perth. Dr Janca speaks English, French, Russian, Serbian, Croatian and several Slavic languages and can do assessments in any of these languages.
Jacob Flint
Jacob is an Accredited Exercise Physiologist with experience as a treatment provider, rehabilitation consultant and injury management advisor, managing complex physical and psychological injuries. Jacob currently provides rehabilitation and return to work services for claimants who have sustained injuries in the workplace and/or as a result of a motor vehicle accident within the Northern Territory.
Corina Della-Posta
With over 20 years’ experience in workplace rehabilitation, Corina is Divisional Manager for WorkFocus Australia, Kairros and Be Active. In recent years, Corina was elected President of the Australian Rehabilitation Providers Association (ARPA) in WA, and she also received ARPAs Exceptional Leadership Award. Corina holds a Master of Applied Psychology and as a Clinical Psychologist has had her thesis published in the Journal of Occupational Rehab. It’s fair to say that Corina knows how to help people with injuries or illnesses recover.
Lunch
A Case Study: Managing a Third Party Claim
Sponsored by AILA
0.75 CPD Points | 0.75 CIP Points
Whose interest should a Claims officer, an investigator and an insurer-appointed lawyer think about when managing a third party claim against an insured? A case study.
Greg Pynt
AILA Honorary Life Member
Greg graduated with a Bachelor of Laws in 1977. He is a barrister in Western Australia, a Life Member of AILA, General Editor for the Australian Insurance Law Journal and author of the text ‘Australian Insurance Law: A First Reference, now in its 4th Edition’.
The right treatment at the right time. A physiotherapist and GP perspective.
Sponsored by SANO Consulting & Tangibilis Physiotherapy
0.75 CPD Points | 0.75 CIP Points
Dr Paul Pers and physiotherapist Marcus Mancer will present the evidence for effective physical therapies that help people recover from painful neck and back conditions. Coordinating care, without fragmentation, is an essential aspect of the path to recovery. Case studies will illustrate how all the parties, including health professionals, employers, insurers and rehabilitation consultants can use influencing and motivating language to achieve an optimal health outcome for the injured client.
Dr Paul Pers
GP Consultant and Facilitator - behavioural medicine
Dr Paul Pers is an experienced GP who has worked with accident compensation claimants for 35 years. He is a Spinal Clinician at a multidisciplinary spinal clinic in Adelaide. As a human behaviour specialist, Paul converts the latest research in behaviour change and influence into practical tactics that deliver results for those with back and neck injuries.
You will come away with practical techniques that can be used immediately in your business.
Marcus Mancer
Marcus’s career spans working in a wide range of industries and organisations, including mining; oil and gas; construction; the Australian Defence Force; professional sport ; public health and private practice. Marcus’ keen interest in sports injuries led him to attain his Masters in Sports & Exercise Physiotherapy. After 20+ years of experience, Marcus is sought after for his professional opinion in assessment and optimising recovery for timely return to work.
10 min break
"Changing Landscapes: Can bottom end torts effect the Top End?"
Sponsored by HWL Ebsworth Lawyers
0.75 CPD Points | 0.75 CIP Points
Both the legal and insurance industry are dynamic and reactionary to change. The emerging information age has disrupted the way that traditional services are offered changing the risk liability of businesses and people engaged in the provision of such services. Similarly the ability to gather information has changed the way that insurance is being offered, risks are being evaluated and policies are being written. This presentation will endeavour to comment upon whether current trends in the law and insurance respond to this contemporary change or whether the trends to be seen are yet to arrive.
Shane Thurnwald
Shane’s areas of practice are workers’ compensation, work health and safety and allied employment issues.
Shane has been listed in Doyle’s Guide as a leading Return To Work and Workers’ Compensation Lawyer (Defendant).
Claims Excellence: Behavioural Insights and Social Risk Assessing
Sponsored by Gallagher Bassett
0.75 CPD Points | 0.75 CIP Points
This session will cover the value a personalised approach to claims management has on claim outcomes. We will focus on the power of using social risk assessment to identify barriers, which will lead to facilitating conversations and strategies on how to develop successful claim outcomes for all stakeholders.
Sophie Potter
Sophie started at GB in 2012 in the South Australian start up projects, working across all Australian jurisdictions and ACC with New Zealand. In October 2017 Sophie moved into her current leadership role as a Team Manager in the Northern Territory.
Shaun Meehan
Shaun joined GB in 2003, where he has worked in a variety of Claims and Corporate roles across three states. In 2015, Shaun was appointed General Manager SA where he was responsible for 200 staff. In July 2019, Shaun became General Manager – Self insurance.
Afternoon Tea
Lessons Learned Chicago
Sponsored by LMI Group
0.75 CPD Points | 0.75 CIP Points
The presentation will look at six major events that led to changes in the Insurance and/or Risk Management industries during the long and turbulent history of Chicago. The events include the Great Fire of Chicago, the Tylenol Murders and the sinking of the SS Eastland. Allan will discuss the history and the impact of these events on the above industries. As a psychologist, Susan will be discussing the psychological side/human side of these events, including copycat crimes, the need to blame and the power of resilience.
Allan Manning
For nearly 50 years, Dr Allan Manning has managed large and complex losses all around the globe. He has taken this experience and developed knowledge based services to assist brokers and underwriters such as RiskCoach, PolicyComparison.com, BIcalculator.com, and the business continuity management system, ContinuityCoach.com.
Susan Rodriguez-Manning
Provisional Registered Psychologist with the Psychology Board of Australia. She completed her doctorate in Clinical Psychology at Adler University – Chicago, Illinois and completed her residency at Southwest Behavioural and Health Services in Phoenix, Arizona. Throughout her studies she completed close to 5,000 practical hours working with a diverse range of individuals with an emphasis on crisis management, team building, coping with loss, and substance use disorders.
Exercise Therapy for Mental Illness in Personal Injury Spheres
Sponsored by Guardian Exercise Rehabilitation
0.75 CPD Points | 0.75 CIP Points
Recently, the outdated practice of rehabilitating mental illness through a dualistic clinical approach of psychotherapy and pharmacotherapy has seen progressive transition – moving towards emphasising the importance of lifestyle, particularly exercise, as imperative for whole-person wellbeing. John will present on the history, status quo and future opportunities for exercise in personal injury spheres. John will review the background and evidence behind exercise as therapeutic-intervention, scientific mechanisms of clinical benefit, optimal modes of structure and delivery, and – will highlight current industry barriers. John will also offer insight into world-first research into early-intervention exercise specifically relevant to personal injury schemes
John Mellors
Regional Manager - NSW/ ACT/ QLD/ VIC at Guardian Exercise Rehabilitation
Bachelor of Exercise Physiology (Distinction) with UNSW; an Accredited Exercise Physiologist with ESSA and an Affiliate Certified Professional Life Insurance with ALUCA. In recent years – highly influential in industry-leading changes recognising the clinical-validity of exercise interventions to promote recovery of those suffering from Mental Illness in personal injury spheres.
10 min break
Construction Methods of Domestic Properties
Sponsored by Primus Build Pty Ltd
0.75 CPD Points | 0.75 CIP Points
This presentation focuses on construction methods of domestic properties, specificly tailored to Darwin and NT properties.
The presentation will outline different types of construction methods, from roofing to internal walls, ceilings and bathrooms.
Typical water damages and preventions will be discussed and examples given.
The presentation will provide good visual and practical approach using our custom made house model.
Adam Small
Managing Director of Primus Build
Adam Small, Managing director of Primus Build is a qualified builder and carpenter.
With over 15 years of experience he has extensive knowledge in the building and construction industry, specifically related to residential rebuild of properties.
Adam applies his practical approach along with his expertise of standards and specifications for each job.
Adapting in a shifting personal injury landscape: a multidisciplinary perspective
Sponsored by Gallagher Bassett
0.75 CPD Points | 0.75 CIP Points
The interview panel will consist of members from the insurance, rehabilitation, medico-legal , injury treatment and legal sectors. The discussion will focus on digital transformation; how best to embrace the changes to the personal injury industry and how we can utilise technology to best meet the needs of our customers.
John Deane
Operations Manager
John commenced his career in the personal injury industry in 2007 working within the NSW WorkCover and Comcare schemes.
In 2013, John joined GB, where he has worked in a variety of leadership roles across South Australia, New South Wales and led GBs joint partnerships throughout the wider Gallagher Group in the United States.
In 2017, John appointed to lead the establishment of GBs Northern Territory operation. John has overseen the implementation of mobile claims management and is focused on developing the next generation. This was recognised at the recent ANZIIF Australian Insurance Industry Awards where John was a finalist in the 2019 Young Insurance Professional category.
Marcus Mancer
Marcus’s career spans working in a wide range of industries and organisations, including mining; oil and gas; construction; the Australian Defence Force; professional sport ; public health and private practice. Marcus’ keen interest in sports injuries led him to attain his Masters in Sports & Exercise Physiotherapy. After 20+ years of experience, Marcus is sought after for his professional opinion in assessment and optimising recovery for timely return to work.
Chris Osborne
Chris Osborne has been a driving force in the insurance law industry in the Northern Territory for over 20 years. As a Partner of Hunt & Hunt Lawyers Darwin, her experience and expertise in the areas of, amongst other things, general insurance, workers’ compensation, professional indemnity and motor accidents compensation means she has seen it all when it comes to recovery actions and the difficulties they sometimes pose.
Tamara Strachan
Tamara has a wide spread of experience in client relationship roles. Commencing her career in the personal injury arena in 2007, her experience includes claims and injury management in Workers Compensation environments as well as Work Health and Safety/ Health and Wellbeing Sectors. Tamara’s customer service is exemplary and she is able to problem solve efficiently in order to meet clients’ needs. She has extensive experience in marketing and client relationship roles. Tamara has worked diligently with eReports to grow our presence within NT, SA and WA for the past 2 years and has a strong understand of all client needs.
Curtis Guglielmana
Curtis is the Area Manager of Konekt Workcare in the Northern Territory and Western Australia, and has worked as a Physiotherapist in the vocational rehabilitation space for the past 8 years, providing injury management and prevention services across a range compensable environments including workers compensation, income protection and defence rehabilitation.
Sophie Potter
Sophie started at GB in 2012 in the South Australian start up projects, working across all Australian jurisdictions and ACC with New Zealand. In October 2017 Sophie moved into her current leadership role as a Team Manager in the Northern Territory.
Close
YIPs ‘Silence of the Claims’ Cocktail Function
Registration Open – Tea – Coffee
A new approach to helping injured workers - Craig's Table
Sponsored by eReports
Craig’s Table is the first (to the best of Rosemary’s knowledge) community based return to work programme where injured workers with nil medical capacity hours to 15 medical capacity hours can be re-trained and re-skilled so that the injured worker can return to their workplace without sustaining the added mental and emotional injuries that can happen post an accepted workers compensation claim.
Rosemary McKenzie-Ferguson
Rosemary is recognised globally as a leader in innovation in the field of supporting people who suffer workplace injuries and the families of those who lose loved ones in workplace accidents.
Rosemary was injured in 1994, and her post-injury experience drove her desire to improve the worker’s compensation system for injured workers and their families and the wider community.
OCC MED: Covering All Bases
Sponsored by MLRSA
Occupational physicians work in the interface between a person’s work and their health. They are concerned about the effects of work on health and the effects of health on work.
This presentation draws on experiences and learnings gleaned from more than 35 years in the field. It touches on diagnosis, causation – including probability, critical appraisal of information, normalisation of deviance and how doctors think.
Dr Geoffrey Graham
Occupational Physician
With over 20 years experience as an Occupational Physician, Dr Graham has worked closely with national companies including Qantas, Australia Post and Arnotts, and as a senior medical officer in the sports medicine sector working closely with national rowing crews.
Business Interruption Policy
Sponsored by LMI Group
0.75 CPD Points | 0.75 CIP Points
In this session, we will dive into how a Business Interruption policy responds to a loss, discuss some of the more common additional covers and spend some time discussing just what an uninsured working expenses is and how to identify one.
Steve Manning
Chief Executive Officer – LMI Group
Steven commenced his insurance career in 2002 as a claim’s preparer specialising in material damage claims. Steven shifted his responsibilities after a few years to LMI Group’s eServices. Being a forward thinker, he worked towards the digitisation of LMI Group’s extensive knowledge base into a number of broker and insurer tools. More recently, Steven was appointed as a Director of LMI Group in 2017 and in July 2019 was appointed as the Group’s Chief Executive Officer to continue LMI Group into its next chapter.
Causation - Your Questions Answered
Sponsored by MLRSA
0.75 CPD Points | 0.75 CIP Points
The mechanism of injury can appear to be very simplistic – a motor vehicle accident, a fall from a great height. By re-creating the details of an injury, surgeons learn how to repair the injury. As such, having a detailed understanding of the mechanism of an injury is part of the treatment of an orthopaedic patient. Dr Coll will explain to you the various injuries and their common mechanisms of injuries. If you have any sample patients, she can explain how their injuries occurred.
Dr Sarah Coll
Orthopaedic Surgeon
Bio: Dr Sarah Coll MBBS FRACS FAOA CIME GAICD, is a Cairns-based Orthopaedic Surgeon who graduated from the University of Western Australia in 1994. She has over 14 years of experience as a practising private Orthopaedic Surgeon specialising in injuries of the knee, hip, shoulder, elbow, wrist and hand.
Morning Tea
Risk Management - The National Critical Care and Trauma Response Centre
Sponsored by National Critical Care and Trauma Response Unit
0.75 CPD Points | 0.75 CIP Points
The National Critical Care and Trauma Response Centre continues to enhance Australia’s health security and disaster response capacity and is active in building capacity and relationships across Asia and the Pacific.The NCCTRC is uniquely located in northern Australia to provide a combination of readily adaptable and innovative response capabilities: training, teaching, exercising expertise, research initiatives and mentoring and support for emerging medical teams across the region.
Prof Len Notaras
Professor Leonard Notaras AM is the Executive Director of the National Critical Care and Trauma Response Centre based in Darwin. He was elected ACHS President in May 2017. He has also been on the Board of Directors for ACHS International since 2009.
The impact of mental health on the insurance industry
Sponsored by TIO
0.75 CPD Points | 0.75 CIP Points
Allianz Australia (Allianz) has a long history in the personal injury sector. As specialists in personal injury claims management Allianz has witnessed the increase in psychological injury and illness. This trend is not just evident in Workers Compensation. With an estimated one in five Australian adults experiencing a mental health condition it is equivalent to over three million people suffering from a mental health condition each year. The impact of mental health and how the insurance industry is responding across general and personal injury will be discussed.
Julie Mitchell
Executive General Manager, Workers’ Compensation for Allianz Australia
Julie is the Executive General Manager, Workers’ Compensation for Allianz Australia and has held a number of key leadership roles in her career of over 20 years in the workplace injury and claims management field. Julie holds a Bachelor of Health Science (University of Sydney) and Graduate Diploma of Safety
10 min break
Catastrophe experiences compared - what lessons have been learnt?' Questions posed to experienced member's of our industry and shared observations.
Sponsored by LMI Group
0.75 CPD Points | 0.75 CIP Points
Today’s panel discussion, “Catastrophe Experiences Compared – What Lessons have been learnt?”, will be led by Dr Allan Manning of LMI Group. In this session, experienced members of our industry will share their observations in respect of catastrophes with a key focus on the operational aspects of catastrophe management.
Allan Manning
For nearly 50 years, Dr Allan Manning has managed large and complex losses all around the globe. He has taken this experience and developed knowledge based services to assist brokers and underwriters such as RiskCoach, PolicyComparison.com, BIcalculator.com, and the business continuity management system, ContinuityCoach.com.
Paula Eggers
Paula commenced her career in Insurance Broking in 2001 and whilst actually studying Forensic Psychology at University, has now enjoyed an 18 and a half year career that has had her live and work in Perth, Brisbane and now as the State Executive for the NT in Darwin.
Adam Wright
Following 25 years in the insurance industry across New Zealand and Australia, in 2013 Adam transitioned his career to Johns Lyng Group. As State Manager for Qld & NT, Adam has been involved in the management of catastrophes including Brisbane Hail, TC Marcia, TC Debbie, TC Marcus, and Townville Floods.
Margaret Pratten
Having held senior roles across Motor, Property Claims, Motor Assessing and Recoveries, Margaret has a depth of industry experience that spans 19 years.
In her current role as Senior Manager, General Insurance Claims, Margaret leads a cost effective, customer service orientated claims operation, balancing customer outcomes for all stakeholders, customers, suppliers and the wider community.
Kenneth Woods
Kenneth has over 22 years’ experience in the insurance industry spanning both South Africa (18 years with Mutual & Federal) and Australia (4 years with Sedgwick).
Currently qualified as a Senior Loss Adjuster and is the Branch Manager at Sedgwick Darwin, NT.
Ken manages 4 staff in the Darwin branch and handles all types of insurance claims.
Ken is passionate about assisting customers in their time of need.
Clinical Considerations in Neuropsychology
Sponsored by eReports
0.75 CPD Points | 0.75 CIP Points
Clinical Neuropsychology is a discipline that assesses the relationship between brain and cognition/behaviour.
Join Dr Judy Tang in a candid session where she will share and discuss:
– The general recovery process from brain injury (which will help you decide when to refer for a neuropsychological assessment)
– Impact of mood on neuropsychological profile
– Cultural considerations in a neuropsychology setting
– Suboptimal effort/Malingering in neuropsychology assessments
– Using the NEXUS 2.0 for neuropsychology assessments
Judy Tang
Clinical neuropsychologist
Dr Judy Tang is a consultant clinical neuropsychologist with eReports, specialising in assessing motor vehicle accidents, workers compensation and veterans affairs matters.. She advises legal and insurance firms, immigration detention and government departments. Dr Tang assesses both face to face and nationally via the eReports Nexus 2.0 videoconferencing network
10 min break
Challenge Accepted - Covering the Territory for Insurers
Sponsored by eReports
Provision of services to remote and rural areas has always been a challenge. For insurers, the cost of assessing claims outside Darwin has traditionally been expensive and options limited. In 2014, eReports tackled the issue with Nexus.
From simple beginnings with the first psychiatric appointment in Darwin and the specialist in Melbourne, the Nexus network was established with a growing network of clinics across Australia, direct connection from the specialist’s portal to a seamless experience for the examinee. International appointments commenced as did an expansion of the specialties available through the Nexus network.
This session will share learned experiences over 5 years and over 5000 assessments.
Chris Argyle
CEO eReports
Chris established eReports in 2000 providing 24/7 online access to a comprehensive suite of services. Through ongoing investment in technology the business has grown into the largest Australian owned independent medical assessments and expert advisory company. In 2014 the Nexus videoconferencing network was launched – pioneering videoconferencing for medico legal assessments.
Tea Break
Last Man Standing
Sponsored by TIO
1.0 CPD Points | 1.0 CIP Points
Steven Bradbury’s presentation will leave you on a motivational high as you hear his memorable and unique story. It’s a classic lesson, that if you ‘stick it out’, you too can be ready to tackle what life throws at you and to take your winning opportunities when they arise.
Steven Bradbury
Steven Bradbury is Australia’s most well-known Winter Olympic Champion, his victorious Olympic gold medal win in speed skating has been described by some as lucky. However, it took a lot more than just luck, Steven was ready to win!