Have Your Say

Phill Dennis

Senior Property Underwriter

TIO

Phill is a highly respected local underwriter whose technical expertise and deep understanding of the NT market make him a valued partner to brokers and clients. He consistently works collaboratively to find solutions for complex risks, helping win and retain business while delivering timely outcomes. He also contributes to industry education and mentoring, supporting the development of others and strengthening the local insurance industry.

“He is forever fighting the good fight.”

Toni Willis

Fleet Underwriter

GTI

Toni combines strong technical expertise with a genuine understanding of the unique challenges facing Territory businesses. As a BDM with GT Insurance, she works closely with brokers to develop practical, tailored solutions for complex transport and logistics risks, helping secure and retain business. Her responsiveness, commercial approach and commitment to building strong local relationships have made her a trusted and highly respected partner across the NT insurance industry.

“What sets Toni apart is her genuine investment in relationships.”

Jazz Da Silva

SME Underwriter

TIO

Jazz is a highly valued local underwriter who combines strong technical expertise with a deep understanding of the unique NT market. As a key member of the TIO commercial team, she supports brokers with practical, solutions-focused underwriting, particularly for complex Territory businesses. Her strong relationships, responsiveness and commitment to broker education also contribute to SME growth, retention and capability across the local insurance industry.

“Jazz is the backbone of the TIO commercial team.”

Jamie Fforde

Office Manager & Account Manager

AFA Insurance Brokers

With almost 20 years’ experience, Jamie is a highly respected NT broker renowned for exceptional client service, deep product knowledge and her ability to find solutions in complex situations. A strong client advocate, she consistently negotiates the best coverage, pricing and conditions, while mentoring colleagues and contributing to the broader NT insurance industry.

“She is one of those rare brokers who can balance broking for price and conditions.”

Tanya Edwards

Account Executive

Gallagher

Tanya has built a strong reputation as a trusted NT insurance professional through exceptional client advocacy, tailored solutions and a genuine commitment to local businesses. She consistently delivers outstanding results across challenging risks, securing broader cover, competitive premiums and significant savings, while continuing to grow her portfolio and contribute to the broking profession.

“What separates Tanya from many of her peers is her unwavering commitment to both her clients and the broking profession.”

Thomas Harvie

Managing Principal

Marsh

Tom is an exceptional broker and trusted adviser who consistently goes above and beyond for his clients. His strong technical knowledge and industry relationships are particularly evident in complex claims, including the Katherine and Daly River floods, where he worked alongside loss adjusters in the field. He also leads by example, sharing knowledge and mentoring colleagues through challenging situations.

“He is willing to step in whenever the client needs him most.”

Jane Hazell

Customer Advisor

TIO

For more than a decade, Jane has demonstrated exceptional professionalism, technical expertise and genuine care throughout the claims process. She combines strong claims knowledge with empathy and practical problem-solving, particularly during periods of high demand and severe weather. Her calm, collaborative and solution-focused approach builds trust across insurers, trades and customers, making her a highly respected claims professional.

“Jane is one of those people who quietly make a difference every day, often without recognition.”

Amanda Jeffries

Senior Property Assessor – Technical Specialist

TIO

Amanda exemplifies excellence in managing major and complex claims, combining technical expertise and commercial acumen with genuine empathy for customers experiencing catastrophic loss. From Cyclone Fina to the Katherine floods, she has navigated complex claims, remote locations and multiple stakeholders while driving timely, customer-focused outcomes. She is also a generous mentor, helping develop the next generation of claims professionals.

“It is her ability to temper business with human that sets Amanda apart from her peers amidst the pace and chaos of loss.”

Tory Cameron

Claims Consultant – Workers Compensation

CGU

Tory delivers an exceptional claims experience through proactive communication, strong technical expertise and genuine care for injured workers, employers and brokers. She anticipates issues, keeps stakeholders informed and works collaboratively to achieve positive outcomes. Her ability to navigate complex claims, including psychological injury matters, with empathy and professionalism demonstrates the high standard she brings to workers compensation claims management.

“She never makes brokers or clients feel like they are an inconvenience.”

Tanya Edwards

Account Executive

Gallagher

Tanya consistently demonstrates excellence through her technical expertise, client-first approach and commitment to outstanding outcomes. Managing a diverse NT portfolio, she has delivered new business growth of up to 338.9%, while maintaining strong client retention. Her proactive approach includes negotiating better coverage and premiums, advocating through complex claims and recently saving a major client more than $25,000 through a redesigned insurance program.

“What distinguishes Tanya Edwards is her genuine commitment to helping people.”

Tory Cameron

Claims Consultant – Workers Compensation

CGU

In just 12 months with CGU, Tory has established herself as a highly regarded Claims Consultant, earning exceptional recognition for her professionalism, empathy and proactive approach. She consistently goes above and beyond to support customers through complex claims, including outside standard business hours. Her impact is reflected in an extraordinary 29 recognition and reward nominations in her first year.

“We had never received such great service from any insurer.”

Patricia Blanc

Governance Specialist

TIO MAC

In just 12 months with TIO MAC, Trish has established herself as an exceptional Case Manager, supporting customers experiencing life-changing injuries with empathy, professionalism and genuine care. Her commitment extends beyond managing claims, with a focus on seeing the person behind each case. Now in Governance and Quality Assurance, she continues to use her experience to improve customer outcomes across the wider team.

“I think I'll need to start asking myself WWTD -- What Would Trish Do?”

Hoi Sang Keung

Injury Management Specialist

WorkFocus Australia

Since joining the NT team in 2022, Hoi has become an exceptional Injury Management Specialist, making a significant contribution to workers and employers across the Territory. He has achieved a 100% return-to-work rate for Same Employer cases, while managing an average caseload of 45 files and exceeding case activity targets by 140%. He also mentors newer consultants and has built strong referral networks across the NT.

“I don't know how I would have managed without his support and guidance.”

Donna Mewburn

NT Area Manager

APM

For more than 20 years, Donna has made a lasting contribution to the NT insurance and workplace rehabilitation industry. As an Occupational Therapist and Branch Manager, she has helped thousands of workers achieve safe and sustainable return-to-work outcomes while championing access to rehabilitation across the Territory. She has also mentored more than 40 allied health professionals and held significant industry leadership roles.

“What sets Donna apart is the lasting legacy she has created within the Northern Territory insurance industry.”

Ally Barnard

Team Leader | Rehabilitation Counsellor

Custodian Work Assist

Ally has built an exceptional reputation as a rehabilitation counsellor and valued contributor to the NT insurance industry. As one of the few local providers specialising in complex psychological claims, she is trusted by insurers, employers and GPs to support some of the Territory’s most challenging cases. Her proactive approach has delivered a 91% return-to-work rate and NPS of +78, while she also develops industry capability through education and mentoring.

“Ally embodies the future of the NT insurance industry.”

Tayla Brown

Return to Work Specialist

Gallagher Bassett

Tayla has quickly established herself as a highly capable young professional in the NT insurance industry, bringing her nursing background and Army experience to Gallagher Bassett’s complex NT Police, Fire and Emergency Services portfolio. Her clinical knowledge, professionalism and genuine care are evident in her support of injured workers, particularly those experiencing psychological injury. She is also driving more accessible claims management through face-to-face engagement and a weekly agency co-location pilot.

“They could not imagine what would have happened without her help.”

Anthony Pizanias

Project Delivery Manager

Argos Projects NT

Anthony has made a significant contribution to the NT insurance industry through hands-on leadership, strong industry relationships and management of complex claims. Since joining Argos Projects in 2019, he has helped transform the business into an established insurance contractor, leading its onboarding to multiple insurance panels. Alongside his Director and Operations Manager roles, he continues to manage complex claims and mentor staff, helping grow the team to around 10.

“At only 32, he has demonstrated qualities of a future industry leader.”

Rachel Fox

State Manager

Corporeal Health

Rachel has made a significant contribution to the NT workers compensation industry, growing Corporeal Health from one consultant to six since 2021, with services now spanning five NT locations. A passionate advocate for injured workers, she combines expert knowledge with strong stakeholder relationships and a commitment to developing others. Her leadership has also driven impressive revenue growth across the NT operations.

“Rachel is a passionate leader within the workers compensation scheme, a champion for personal development and growth within the industry.”

QBE

NT Team

QBE Insurance (NT)

The QBE NT team has demonstrated an exceptional commitment to positive claims outcomes, working collaboratively with employers, rehabilitation providers and stakeholders across the Territory. In the past 12 months, the team helped successfully close more than 70 Workers Compensation claims, achieving a 100% return-to-work rate, while maintaining an average rehabilitation cost of $5,600 and duration of 21 weeks. Their early adoption of innovative services has also helped drive best practice across the NT industry.

“They not only work individually to achieve great outcomes, but work to support each other.”

Primus Build

Primus Build

For more than a decade, Primus Build has supported the NT insurance industry, combining construction expertise with genuine care for customers navigating property damage and insurance claims. Over the past year, the team has significantly expanded its local capability while maintaining a strong focus on communication, responsiveness and quality. Their Territory roots and collective approach help minimise disruption and deliver practical, customer-focused outcomes from claim to completion.

“We understand that every client is different, living in the city to out rural.”

IPAR Rehabilitation

Re-thinking Recovery Team (NT)

IPAR Rehabilitation

Sophie and Anke have made a significant contribution to injured workers across the NT through their delivery of Re-thinking Recovery, helping people experiencing persistent pain rebuild confidence, function and capacity for work. As a team of just two, they provide specialised support face-to-face and via telehealth, extending access to rural and regional workers while collaborating closely with insurers, rehabilitation consultants and treating professionals.

“It's a much-needed service in the NT due to the lack of availability of good pain services.”